IT and Business Systems Strategy

  • Review of Business Strategy and Objectives.
  • Review of IT and Business Systems landscape.
  • Identification of Key Pain Points and Challenges.
  • Document Technical and Functional Requirements.
  • Alignment of IT and Enterprise Application Strategy to Business Strategy.

Business Systems Selection

  • Selection projects for ERP, CRM, and other complementary best of breed solutions to enable business strategies.
  • Preparation of Requests for Information (RFI) and Tender documents.
  • Preparation and Management of Vendor Product Demonstrations.
  • Support with Vendor Contract and Commercial Negotiations.

Organisation and Business Process Optimisation

  • Business Process and Organisation reviews: As-is and identification of options for To-be.
  • Impact Analysis: People, Process, Technology.
  • Transition and Management of Transformation.
  • Continuous Improvement methods. 

Implementation and Change Management

  • Project Plan alignment to vendor solution implementation methodology. 
  • Change Management activities such as Communications Strategy, Stakeholder Engagement and Management, Process and Job Transition Management, and Managing Business Value Quantification and Realisation.
  • Assessment of Change Impact. 
  • Training Needs and Curriculum Definition, Collateral Development, Environment Setup, and Rollout.
  • Transition from Implementation to Business as Usual.

Enterprise Application Management

  • IT Service Management and Support.
  • IT Change Request Management.
  • Master Data Management (MDM) and Governance.
  • Integration to Project Management Organisation.
  • Outsourcing Strategies for Technology and People.
  • SLAs, KPIs to drive Continuous Improvement.

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